Privacy policy

1. Information we collect

Helmac Business Solutions Inc. ("Helmac", "we") collects the minimum information necessary to operate the www.helmac.ca site and our HBS product.

Contact data: when you write to us, we record your address, message contents and related data so we can reply.

Technical data: our site may log IP address, browser and visited pages for aggregate analytics and problem detection.

Customer data (HBS customers): the information you load into HBS is yours. Helmac only acts as data processor and does not use this data for other purposes.

2. Use of information

We use the information to (a) answer inquiries, (b) provide the HBS service, (c) bill, (d) improve the product and (e) meet legal obligations.

We do not sell, rent or trade personal information with third parties for commercial purposes.

3. Cookies and similar technologies

The www.helmac.ca site may use strictly functional cookies (language, session) and anonymous analytics. We do not use advertising-tracking cookies.

4. Sharing information with third parties

We only share information when necessary to provide the service (e.g. cloud infrastructure providers such as Oracle Cloud, Cloudflare and Microsoft Azure) or when required by law.

All our subprocessors are bound by confidentiality agreements.

5. Security

We apply reasonable technical and organizational measures to protect the data: encryption in transit (TLS), access control, system audit logs and regular backups.

However, no system is 100% impenetrable. If we detect an incident affecting your data we will notify you without delay.

6. Your rights

You may request access, rectification or deletion of your personal data by writing to [email protected].

HBS customers can exercise these rights directly from their installation or by requesting an export.

7. Retention

We retain data only as long as necessary for the stated purposes or as required by law (e.g. accounting data).

8. Changes to this policy

We may update this policy. The current version is always published on this page with the last-updated date.

9. HBS customers in Colombia

In Colombia, the controller of account and billing data (company name, ID, email, phone and payments) is Luis Javier Rodriguez Restrepo (Compuhelmac Soluciones Tecnológicas). The data the Customer records in HBS belongs to the Customer, and the Provider processes it only as a processor, under Colombian Law 1581 of 2012 and its regulations.

Payments are processed by Wompi, which receives the card or Nequi details directly; the Provider only keeps a reference and the last digits. The servers that host HBS are in Canada, so data is transferred to that country, which offers an adequate level of protection; Cloudflare (network), Resend (email) and, only when the assistant is used, Anthropic (artificial intelligence) are also involved.

As data subject, the Customer may access, update, correct and delete its data, revoke its authorization and file complaints with the Superintendence of Industry and Commerce. To exercise these rights, write to [email protected].

10. Contact

For privacy questions, write to [email protected].